We're Here To Help
Question about your order, your loft, or which pillow is right for you? A real person on our team will get back to you — usually the same day.
Send Us A Message
Fill this in and we'll come back to you by email.
Answer It Yourself, Faster
Before You Write In
If your pillow feels too high or too low, you probably just need a different loft — and the first exchange is free. Check Which Loft Am I? first; it solves most of what people email us about.
Find Us On Instagram
We answer DMs too — say hello.
How To Reach Us
Pick whichever suits you. Email is the fastest.
Email Us
The quickest way to reach a human. Include your order number if you have one and we'll get straight to it.
hello@loomosleep.comTrack Your Order
Shipped orders come with a tracking link by email. If it's been longer than expected, tell us and we'll chase the carrier.
Where's my order?Returns & Exchanges
Within your 30-night trial? Message us and we'll set up a return, or swap your loft free — one exchange per pillow.
Start a returnSame day
Typical reply time on weekdays
Mon–Fri
9am–6pm HKT. Weekend messages are answered Monday.
30 nights
To try your pillow, with a free loft exchange